Last Update: 13.01.2021 at 15:45
Federal Council decision of 13.01.2021: The entertainment sector, including our Fusion Arena, must close the gates from 22.12.20 - 28.02.21. We continuously monitor the situation per canton of the corresponding Fusion Arena. We will contact you proactively if your booking is affected by the measures. The booking system is up to date according to the measures.
Health & Safety Concept
All of Switzerland from 19.10.2020: There is a basic obligation to wear masks in stores, museums and cinemas. Our employees in the Fusion Arena wear a hygiene or fabric mask for your protection. As a customer, you can obtain a medical hygiene mask and a pair of nitrile gloves from us free of charge at the beginning.
Goodwill in case of rebooking and cancellation
We have already adapted our general terms and conditions in favour of our customers. Currently applies to postponements and cancellations:
A refund of the purchase amount is excluded, vouchers will be issued in any case. Cancellation must be made in writing in any case.
In case of postponements or cancellations up to 14 days before the booking date, you will receive 100% of your invoice amount as a voucher.
For postponements or cancellations up to 7 days before the booking date you will receive 90% of your invoice amount as a voucher.
For postponements or cancellations less than 7 days before the booking date you will receive 80% of your invoice amount as a voucher.
An open invoice amount remains due in any case.
My team and I are aware that the situation is not easy. Do you have questions or are you dissatisfied with the process? Then write us an email including your booking number to firstname.lastname@example.org. Me or one of my management team will call you back as soon as possible.
More detailed information
For further information or questions you can reach us directly via the contact of the respective center
- Bern: email@example.com +41 31 964 77 77
- Kreuzlingen: firstname.lastname@example.org +41 71 671 11 77
- Zürich: email@example.com +41 44 364 77 78
For questions I am also personally available. Thank you for your understanding for the current situation & see you soon in the Fusion Arena!
Founder & CEO Fusion Arena